Good to know

Help & honest answers

The things people ask before they buy. Anything else — [email protected].

Ordering & the list

Why is some of this a waitlist?: We open in small runs rather than holding huge stock — it keeps the price honest and the quality tight. Join the list and you'll hear before the next run goes live, with first pick.
Where are the bags made?: Cut and stitched in a family leather workshop in Italy — the same kind of atelier behind names you already know. "Made in Italy" on a Lieta bag means it.
Why are they so much cheaper than the obvious comparisons?: Because you're not paying for a flagship lease, a celebrity campaign, or a four-figure logo. Same leather, same hands, same care — minus the markup. That's the whole idea.

Where do you ship?: Across the EU to start, with the UK and US coming next. Orders ship from within the EU, so for EU customers there are no surprise customs charges.
How long does it take?: EU delivery is typically 2–5 working days once a run is open. You'll get tracking the moment it leaves.
How much is shipping?: Free EU shipping on every order. (UK/US rates shown at checkout when those open.)

Can I return it?: Yes — 30 days, free EU returns. If it's not right, send it back unused with the dust bag and we'll refund you. No drama.
What if something's wrong with it?: Email [email protected] with a photo. Genuine faults are on us — repair or replace, your call.

How do I look after suede?: Keep it dry, brush gently with a suede brush along the nap, and treat it with a suede protector spray before first use. Spills: blot, don't rub. Suede ages beautifully — a little patina is the point.
And the smooth leather?: Wipe with a soft dry cloth; condition a couple of times a year with a neutral leather balm. Keep it out of prolonged direct sun. It'll soften and deepen with use.
How should I store it?: Stuffed lightly to hold its shape, in the dust bag, somewhere cool and dry. Not in plastic — leather needs to breathe.